- Eligibility for Refunds:
1.1 Refunds are applicable only to products purchased directly from She & Home. Products purchased through third-party retailers or distributors are subject to the respective refund policies of those entities.
- Damaged or Defective Products:
2.1 If you receive a damaged or defective product, please contact our customer service team at info@dudahome.com within 07 days after receiving the item. We will initiate a return or exchange process depending on the specific circumstances.
- Return Process:
3.1 To initiate a return, please contact our customer service team at info@dudahome.com. Please provide the order number, details of the problem and, if possible, attach relevant photos.
3.2 Our customer service team will guide you through the return process, including providing a return shipping label if necessary.
- Refund Method:
4.1 Refunds will be issued to the original payment method used for the purchase.
4.2 Please allow up to 30 business days for the refund to be processed after the returned item is received and inspected.
- Non-Refundable Items:
5.1 Some items are non-refundable, including but not limited to gift cards, downloadable software, and personalized or custom-made products.
- Contact:
6.1 For any queries or concerns regarding refunds, please contact our customer service team at info@dudahome.com.
- Policy Update:
7.1 She & Home reserves the right to update this Refund Policy as necessary. Changes will be communicated through notifications on our website.
- Delays in Product Delivery:
8.1 Due to the logistical nature of our delivery process, delays may occasionally occur. If you experience a delay in the delivery of your order, please contact our customer service team at info@dudahome.com for assistance.
8.2 The refund policy does not apply to delivery delays. We recommend that customers contact us before requesting a refund due to delivery delays so that we can properly resolve the situation and offer personalized assistance.
- Refunds for Chargebacks:
9.1 In the event of chargebacks or payment disputes, please contact us immediately so we can investigate the situation and resolve any outstanding issues.
9.2 Orders that result in chargebacks or payment disputes are not automatically eligible for a refund. We recommend that customers contact us first to resolve any issues before initiating a chargeback or payment dispute.